The Role of Human Resource Education in Strengthening Public Service Transformation: A Case Study of the North Nias District Government
Article Number: e2025188 | Available Online: April 2025 | DOI: 10.22521/edupij.2025.15.188
Amosi Waruwu , Humaizi , Dewi Kurniawati , Tunggul Sihombing
Full text PDF |
1367 |
910
Abstract
|
Background/purpose. The main problem addressed in this study is the challenge of enhancing public service efficiency and transparency in North Nias Regency, an area with significant geographical and infrastructural limitations. This research was conducted to investigate how human resource education can facilitate the transformation of public services through the adoption of e-office systems, especially critical during crisis situations like pandemics, ensuring effective and sustainable digital technology implementation. Materials/methods. A qualitative research methodology was utilized, incorporating in-depth interviews, participatory observation, and document analysis as the main data collection techniques to explore the impact of human resource training on the adoption and effectiveness of e-office technology. Results. The study's findings reveal that continuous human resource education significantly enhances the acceptance and efficiency of e-office technology, leading to improved operational efficiency, administrative transparency, and increased public participation. |
Conclusion. The study concludes that integrating human resource education throughout all phases of technology implementation is crucial for overcoming adoption barriers and bolstering local capacity. It recommends sustained investments in technology infrastructure and human resource training programs and emphasizes the importance of periodically evaluating and adjusting the e-office system to adapt effectively to the changing needs and challenges of the public and the local environment.
Keywords: Human resource education, strengthening public services, transformation, North Nias Regency
ReferencesBaldwin, A. A., Chiu, V., Liu, Q., & Muehlmann, B. (2023). Technology Agility Supported by a Growth Mindset: A New Requirement for Accounting Curricula. Journal of Emerging Technologies in Accounting, 20(2). https://doi.org/10.2308/JETA-2021-034
Bawole, J. N., & Langnel, Z. (2023). Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis. Public Organization Review, 23(1). https://doi.org/10.1007/s11115-022-00687-w
Chen, Y., Liu, L., Zhang, X., Sarma, V., Tan, C. M., & Yang, C. F. (2023). Use of Internet of Things to Improve E-government Public Services. Sensors and Materials, 35(1–6). https://doi.org/10.18494/SAM4322
Creswell, J. W., & Creswell, D. J. (2022). Research design - international student edition: Qualitative, quantitative, and mixed methods approaches. In Research design - international student edition : qualitative, quantitative, and mixed methods approaches.
Deng, C., Zou, X., Chen, Q., Tang, B., & Xia, W. (2024). The Design of a Lossless Deduplication Scheme to Eliminate Fine-Grained Redundancy for JPEG Image Storage Systems. IEEE Transactions on Computers, 73(5). https://doi.org/10.1109/TC.2024.3363456
Dewi, L. P. R. S., & Suardana, I. B. R. (2023). Reflections of agile governance in public services in the digital age. Publisia: Jurnal Ilmu Administrasi Publik, 8(1). https://doi.org/10.26905/pjiap.v8i1.9154
Enang, I., Asenova, D., & Bailey, S. J. (2022). Identifying influencing factors of sustainable public service transformation: a systematic literature review. International Review of Administrative Sciences, 88(1). https://doi.org/10.1177/0020852319896399
Erkut, B. (2020). From digital government to digital governance: Are we there yet? Sustainability (Switzerland), 12(3). https://doi.org/10.3390/su12030860
Flick, U. (2022). Revitalising Triangulation for Designing Multi-perspective Qualitative Research. In The SAGE Handbook of Qualitative Research Design. https://doi.org/10.4135/9781529770278.n40
Guzik, K. (2023). “Vse (Everyone) Online?”: an exploration of the evolution of the Russian Federation’s digital government portal during the COVID-19 pandemic. Frontiers in Sociology, 8. https://doi.org/10.3389/fsoc.2023.1223957
Hasal, M., Nowaková, J., Ahmed Saghair, K., Abdulla, H., Snášel, V., & Ogiela, L. (2021). Chatbots: Security, privacy, data protection, and social aspects. Concurrency and Computation: Practice and Experience, 33(19). https://doi.org/10.1002/cpe.6426
Herman, F., Marques, F. P. J., & Miola, E. (2022). What factors influence the quality of local governments’ digital transparency? Evidence from the Brazilian case. Opiniao Publica, 28(3). https://doi.org/10.1590/1807-01912022283857
Humaizi, Hasan NNN, Dalimunthe MA, Ramadhani E. (2024). Harmony in virtual space: Forum Kerukunan Umat Beragama (FKUB) development communication in creating digital literacy based on religious moderation. Journal of Infrastructure, Policy and Development. 8(7): 4299. https://doi.org/10.24294/jipd.v8i7.4299
Jabbari, M., Ahmadi, Z., & Ramos, R. (2022). Defining a Digital System for the Pedestrian Network as a Conceptual Implementation Framework. Sustainability (Switzerland), 14(5). https://doi.org/10.3390/su14052528
Jadesola Ololade, A., Odunayo Paul, S., Tolulope Morenike, A., & Augustina Esitse, D. (2023). Bolstering the role of human resource information system on employees’ behavioural outcomes of selected manufacturing firms in Nigeria. Heliyon, 9(1). https://doi.org/10.1016/j.heliyon.2022.e12785
Jiang, J., Zhu, X., Han, G., Guizani, M., & Shu, L. (2020). A Dynamic Trust Evaluation and Update Mechanism Based on C4.5 Decision Tree in Underwater Wireless Sensor Networks. IEEE Transactions on Vehicular Technology, 69(8). https://doi.org/10.1109/TVT.2020.2999566
Khan, A. S., Nejad, M. Y., & Kassim, A. A. M. (2023). The Effect of Audit Quality on Fraud Reduction: A Moderating Role of International Financial Reporting Standards (IFRS) Adoption in Malaysia and Indonesia. International Journal of Professional Business Review, 8(6). https://doi.org/10.26668/businessreview/2023.v8i6.2181
Kitole, F. A., Mkuna, E., & Sesabo, J. K. (2024). Digitalization and agricultural transformation in developing countries: Empirical evidence from Tanzania agriculture sector. Smart Agricultural Technology, 7. https://doi.org/10.1016/j.atech.2023.100379
Kitsios, F., Kamariotou, M., & Mavromatis, A. (2023). Drivers and Outcomes of Digital Transformation: The Case of Public Sector Services. Information (Switzerland), 14(1). https://doi.org/10.3390/info14010043
Kuhlmann, S., & Heuberger, M. (2023). Digital transformation going local: implementation, impacts and constraints from a German perspective. Public Money and Management, 43(2). https://doi.org/10.1080/09540962.2021.1939584
Kurniawati, D., Dalimunthe, M. A., Kholil, S., Ritonga, A. R., & Pratama, T. A. (2025). Reduction of microplastics through waste management: Evaluation of water quality and health risks in the communication policy of the ministry of environment and forestry. In IOP Conference Series: Earth and Environmental Science (Vol. 1445, No. 1, p. 012043). IOP Publishing.
Lekkas, C. K., & Souitaris, V. (2023). Bureaucracy Meets Digital Reality: The unfolding of urban platforms in European municipal governments. Organization Studies, 44(10). https://doi.org/10.1177/01708406221130857
Leuchtmann, A. B., Afifi, Y., Ritz, D., & Handschin, C. (2023). Effects of high-resistance wheel running on hallmarks of endurance and resistance training adaptations in mice. Physiological Reports, 11(11). https://doi.org/10.14814/phy2.15701
Lima, C. M. M., de Sousa, T. P., & Cristóvam, J. S. da S. (2023). Platform Government and public services in Law 14,129/2021: considerations for a proper digital transformation. A e C - Revista de Direito Administrativo e Constitucional, 23(91). https://doi.org/10.21056/AEC.V23I91.1699
Maji, I. K., Saari, M. Y., & Muhammad, S. (2024). Regulatory role, clean logistics technology and environmental sustainability. Social Sciences and Humanities Open, 9. https://doi.org/10.1016/j.ssaho.2023.100786
Mata, P., Cullano, R. A., Tiu, A. M., Gonzales, G., Selerio, E., Maturan, F., Evangelista, S. S., Burdeos, A., Yamagishi, K., & Ocampo, L. (2023). Public satisfaction with the government’s disaster response during Typhoon Odette (Rai). International Journal of Disaster Risk Reduction, 84. https://doi.org/10.1016/j.ijdrr.2022.103483
Matheus, R., Faber, R., Ismagilova, E., & Janssen, M. (2023). Digital transparency and the usefulness for open government. International Journal of Information Management, 73. https://doi.org/10.1016/j.ijinfomgt.2023.102690
Metelkov, A. (2020). On the problem of technical measures in the system of measures to ensure information security. National Security and Strategic Planning, 2020(2). https://doi.org/10.37468/2307-1400-2020-2-36-42
Moser-Plautz, B., & Schmidthuber, L. (2023). Digital government transformation as an organizational response to the COVID-19 pandemic. Government Information Quarterly, 40(3). https://doi.org/10.1016/j.giq.2023.101815
Naamati-Schneider, L. (2023). The effect of digitalization on service orientation and service perception among Israeli healthcare professionals: A qualitative study. Digital Health, 9. https://doi.org/10.1177/20552076231191892
OECD. (2024). 2023 OECD Digital Government Index: Results and key findings. OECD Public Governance Policy Papers, 44. https://doi.org/10.1787/1a89ed5e-en.
Orazgaliyeva, S., Satpayeva, Z., Tazhiyeva, S., & Nurseiytova, G. (2023). E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan. Problems and Perspectives in Management, 21(2). https://doi.org/10.21511/ppm.21(2).2023.53
Pariso, P., & Marino, A. (2020). From digital divide to e-government: Re-engineering process and bureaucracy in public service delivery. Electronic Government, 16(3). https://doi.org/10.1504/EG.2020.108495
Park, S., & Park, S. (2021). How can employees adapt to change? Clarifying the adaptive performance concepts. Human Resource Development Quarterly, 32(1). https://doi.org/10.1002/hrdq.21411
Purba, A. M., Dirbawanto, N. D., & Dalimunthe, M. A. (2025). Urban digitalization through clean energy: policies and communication of Medan City government towards “Medan Smart City”. In IOP Conference Series: Earth and Environmental Science (Vol. 1445, No. 1, p. 012067). IOP Publishing.
Ritonga, A. R., Thamrin, M. H., Nur’aini, Dalimunthe, M. A. (2025). Developing a Sexual Harassment Prevention Model Through the 'Courageous Campus' Campaign: A Counseling-Based Approach in Higher Education in Medan City. Educational Process: International Journal, 14, e2025076. https://doi.org/10.22521/edupij.2025.14.76
Rukanova, B., van Engelenburg, S., Ubacht, J., Tan, Y. H., Geurts, M., Sies, M., Molenhuis, M., Slegt, M., & van Dijk, D. (2023). Public value creation through voluntary business to government information sharing enabled by digital infrastructure innovations: a framework for analysis. Government Information Quarterly, 40(2). https://doi.org/10.1016/j.giq.2022.101786
Russmann, U., Hametner, M., & Posch, E. (2020). Tax-funded digital government communication in Austria: Members of the government on Facebook. European Journal of Communication, 35(2). https://doi.org/10.1177/0267323119894484
Schäfer, N. (2023). Making transparency transparent: a systematic literature review to define and frame supply chain transparency in the context of sustainability. Management Review Quarterly, 73(2). https://doi.org/10.1007/s11301-021-00252-7
Skierka, I. (2023). When shutdown is no option: Identifying the notion of the digital government continuity paradox in Estonia’s eID crisis. Government Information Quarterly, 40(1). https://doi.org/10.1016/j.giq.2022.101781
Strunk, K. K., & Mwavita, M. (2021). Design and analysis in educational research using jamovi: ANOVA designs. In Design and Analysis in Educational Research Using jamovi: ANOVA Designs. https://doi.org/10.4324/9781003154297
Tan, T. Y. (2023). Optimal transparency of monitoring capability. Journal of Economic Theory, 209. https://doi.org/10.1016/j.jet.2023.105620
Taufik, A. (2023). Integrated Digital Public Service Transformation: A Government Main Application in Makassar City. KnE Social Sciences. https://doi.org/10.18502/kss.v8i17.14100
van Assen, M. F. (2021). Training, employee involvement and continuous improvement–the moderating effect of a common improvement method. Production Planning and Control, 32(2). https://doi.org/10.1080/09537287.2020.1716405
Vassilakopoulou, P., & Hustad, E. (2023). Bridging Digital Divides: a Literature Review and Research Agenda for Information Systems Research. Information Systems Frontiers, 25(3). https://doi.org/10.1007/s10796-020-10096-3
Vrabie, C. (2023). E-Government 3.0: An AI Model to Use for Enhanced Local Democracies. Sustainability (Switzerland), 15(12). https://doi.org/10.3390/su15129572
Wamba, S. F., Wamba-Taguimdje, S. L., Lu, Q., & Queiroz, M. M. (2024). How emerging technologies can solve critical issues in organizational operations: An analysis of blockchain-driven projects in the public sector. Government Information Quarterly, 41(1). https://doi.org/10.1016/j.giq.2024.101912
Wang, H., & Guo, J. (2024). New way out of efficiency-equity dilemma: Digital technology empowerment for local government environmental governance. Technological Forecasting and Social Change, 200. https://doi.org/10.1016/j.techfore.2023.123184
Weyant, E. (2022). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches, 5th Edition. Journal of Electronic Resources in Medical Libraries, 19(1–2). https://doi.org/10.1080/15424065.2022.2046231
Yuan, Y. P., Dwivedi, Y. K., Tan, G. W. H., Cham, T. H., Ooi, K. B., Aw, E. C. X., & Currie, W. (2023). Government Digital Transformation: Understanding the Role of Government Social Media. Government Information Quarterly, 40(1). https://doi.org/10.1016/j.giq.2022.101775